Refund Policy
At [Your Store Name], we take pride in delivering aesthetic products of the highest quality. Your satisfaction means everything to us.
1. Return Eligibility
We accept returns within 7 days of delivery if the item is unused, in original packaging, and you have proof of purchase.
2. Non-Returnable Items
These items cannot be returned: personalized or custom-made items, used or altered items, gift cards, and any Final Sale items.
3. How to Request a Return
Email us at [your email] within 7 days of receiving your order. Use subject line "Return Request — Order #[number]" and include your order number, item name, and reason. We reply within 2 business days. Do not send items back without contacting us first.
4. Refund Process
Once we receive and inspect your return, we will notify you within 2 business days. If approved, refund will be processed in 5–7 business days to your original payment method. Shipping fees are non-refundable.
5. Exchanges
We replace items only if they arrive defective, damaged, or if we sent the wrong item. Email us with photos within 7 days of delivery.
6. Damaged or Wrong Items
Email us within 48 hours of delivery with clear photos of the item and packaging. We will send a replacement or issue a full refund — your choice.
7. Return Shipping
Return shipping costs are the customer's responsibility. We recommend a trackable shipping service. We are not responsible for items lost during return transit.
8. Contact Us
📧 [your email address]
🌐 [your website URL]
📍 [your city, country]
We reserve the right to update this policy at any time.